How to see the real number of records in a Salesforce list view

Once a Lightning list view has more records than its first page, it stops counting: the line under the title says “50+ items”. To know whether that is 51 or 5,000, you scroll to the end or build a report. The Record count for Salesforce template counts the list and writes the real number in place of “50+”, in your own browser.

Steps

1. In Skins Studio, open Explore, pick Record count for Salesforce and click Create App.
2. Open a list view in Lightning that shows “50+ items”. Open the Skins side panel from the browser toolbar. The skin is listed under On this page.
3. Switch it on. “50+ items” shows a moment of counting, then the real number, such as “122 items”.
4. Refresh the list, or open another list view, and it counts again.

What you get

• The real number of records in place of “50+ items”, on every list view.
• A count made when the list opens and each time you refresh it.
• Salesforce’s own line, “122 items • Sorted by Name • …”, with only the number changed.

Limits

• It counts the records you can see. Sharing rules apply, as they do to the list itself.
• It counts 2,000 records per request, so a list of 20,000 records takes ten requests and a moment longer.
• The count is for your browser: colleagues who don’t use the skin still see “50+”.

For developers

The skin counts through Salesforce’s UI API, as you, 2,000 records per request (the most the API returns per page), asking only for record Ids: GET /services/data/v62.0/ui-api/list-records/Lead/AllOpenLeads?pageSize=2000&fields=Lead.Id. It follows nextPageToken until there is none and adds up the pages, so a list of 122 records takes one request and a list of 20,000 takes ten. One trap: the count field in the response is the number of records in that page, not the list’s total. Ask for pageSize=50 and it says 50, even when the list has 122. The 50 in “50+ items” is a different number again: it is how many rows Lightning itself loads at a time.

Other options

• Scroll to the end: Lightning loads the list 50 rows at a time, and its count goes up as you scroll.
• Reports: a report on the same filters shows the record count.
• List view charts: the chart button next to the list can show a count by a field.
• Ask Salesforce: upvote the idea. Its status is Open.